Support hour

Our support center is located in California, USA ( GMT -8)

We are available online on Monday to Friday at 10A.M. to 4P.M. Pacific Time, but you can send us support request anytime, In most cases, average support response time is 24 hours or less.

How to open Support Ticket

Always, remember to include following details in your Ticket for Technical Support.

A Control Panel Access (Recommended). e.g. cPanel, Plesk or any other control panel access or if you are in vps / cloud hosting you can give us root access.

Login URL:
Username:
Password:
Directory: [ The folder where our software has been installed ]

If you do not have control panel access, You can give us a ftp access, debugging with ftp is slower, so it is always recommended to provide control panel or server access.

An Admin access for CloudOnex
Give us an Admin access for your application. You can create new Admin User from Settings - > Staff

Login URL:
Username:
Password:

Mention support details
If you face any error, please include how to re produce the error.

Using Live Chat Button
If you are registered customer, you can login to your profile and use the Live chat Button from your Profile, you will be identified automatically.

Using Email Message
To open a support Ticket, simply send us an email- support@cloudonex.com
A Ticket will be created automatically.

Call Us
For international customers, you can call us- + 1 (650) 488-7772

Installation Help
Installation is easy, you can follow the installation guideline available here.
If you face any problem during installation, please provide a server access & tell us what problem you are facing.

Support for Localhost installation
Unfortunately, We do not support for localhost installation. You will have to install it in a Live domain and provide us server access to get support.
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